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WEBSITE TERMS OF USE

This website (Site) is operated by Health and Energy Pty Ltd (ABN 86 431 807 172) (we, our or us). These
website terms of use (Terms) apply to your use of, and access to, the Site.

Information and availability
While we use reasonable attempts to ensure the accuracy and completeness of the content and materials on
the Site (Content), to the extent permitted by law (including the Australian Consumer Law), we do not warrant
the accuracy, completeness or suitability of any of the Content. The Content may be subject to change without
notice and we do not undertake to keep the Site up-to-date. The Content is factual information only, is not
comprehensive and is for general information purposes only. We also do not warrant that access to the Site will
be uninterrupted, error-free or free from viruses.

Intellectual Property rights
Unless otherwise indicated, we own or license the Content and all intellectual property rights (including any
copyright, registered or unregistered designs, illustrations, artwork, patents or trade mark or logo rights and
domain names) displayed or used on the Site (Our Intellectual Property).
We authorise you to access and use the Site solely for your own personal use and to display, print and
download the Content onto your personal device provided that you do not remove any copyright notice
included in Our Intellectual Property.
Subject to the above, your use of, and access to, the Site and the Content does not grant or transfer to you any
rights, title or interest to Our Intellectual Property. Unless otherwise permitted in these Terms, you must not:
(a) copy or use, in whole or in part, any of Our Intellectual Property;
(a) reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our
Intellectual Property; or
(b) breach any intellectual property rights connected with Our Intellectual Property, including altering or
modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or
embedded in another website or platform, or creating derivative works from Our Intellectual Property.
Nothing in the above clause restricts your ability to publish, post or repost Content or Our Intellectual Property
on your social media page or blog, provided that:
(a) you do not assert that you are the owner of the Content or Our Intellectual Property;
(b) unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
(c) you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair,
misleading or deceptive; and
(d) you comply with all other terms of these Terms.

Conduct we don’t accept
You must not do or attempt to do anything that is unlawful, which is prohibited by applicable law, which we
would consider inappropriate or which might bring us or the Site into disrepute. This includes:
(a) anything that would constitute a breach of an individual’s privacy (including uploading private or
personal information without an individual’s consent) or any other legal rights;
(c) using the Site to defame, harass, threaten, menace or offend any person;
(d) using the Site for unlawful purposes;
(e) interfering with any user of the Site;

(f) tampering with or modifying the Site, knowingly transmitting viruses or other disabling features, or
damaging or interfering with the Site, including using trojan horses, viruses or piracy or programming
routines that may damage or interfere with the Site;
(g) using the Site to send unsolicited electronic messages;
(h) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
(i) facilitating or assisting a third party to do any of the above acts.

User Content
Posting Content: Users may have the opportunity to upload or post content, including text, images, videos, and
other multimedia files to the Site (User Content), subject to our approval and these Terms. We reserve the
right, at our sole discretion, to allow or prohibit the posting and hosting of User Content on our Site.
Licence to Use User Content: By uploading or posting User Content on this Site, you grant us a worldwide, non-
exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, display, and
perform the User Content in connection with the Site and our (and our successors’ and affiliates’) business,
including without limitation for promoting and redistributing part or all of the Site (and derivative works
thereof) in any media formats and through any media channels.
User Responsibilities: You are solely responsible for your User Content and the consequences of posting or
publishing it. You confirm that you own or have the necessary licences, rights, consents, and permissions to
publish the User Content you submit.
Content Accuracy and Compliance: You agree that any User Content you provide does not and will not breach
any law or infringe the rights of any third party, including copyright, trademark, privacy, and data protection
laws.
Removal Rights: We reserve the right to edit or remove any User Content at any time without prior notice, for
any reason, and without liability to you or any other party. This can include User Content that we believe
violates these Terms or our policies, or which we find otherwise objectionable or inappropriate.
No Obligation to Publish: We are not obligated to publish any User Content on our Site and can remove it in our
discretion, without notice.

Third party sites
The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not
control, endorse or approve, and are not responsible for, the content on those websites. We recommend that
you make your own investigations with respect to the suitability of those websites. If you purchase goods or
services from a third party website linked from the Site, such third party provides the goods and services to
you, not us.
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-
party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We
will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site,
or which (if any) third party links are Affiliate Links.

Our liability is limited
You may have certain rights under the Australian Consumer Law in relation to the Site and the Content, and
you may contact us for more information about this. Despite anything to the contrary, to the maximum extent
permitted by law (including the Australian Consumer Law), we exclude all liability for any loss or damage of any
kind (including consequential loss, indirect loss, loss of profit, loss of benefit, loss of opportunity or loss of
reputation) whether under statute, contract, equity, tort (including negligence), indemnity or otherwise arising
out of or in connection with the Site or the Content.

Privacy

We respect your privacy and understand protecting your personal information is important. Our Privacy Policy
(available on the Site) sets out how we will collect and handle your personal information.

What happens if we discontinue the Site
We may, at any time and without notice, discontinue the Site (in whole or in part), or exclude any person from
using our Site.

Which laws govern these Terms
These Terms are governed by the laws of Victoria. Each party irrevocably and unconditionally submits to the
exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those
courts and waives any right to object to proceedings being brought in those courts.

Changes to these Terms
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Site. We
recommend you check the Site regularly to ensure you are aware of our current terms.
For any questions and notices, please contact us at:
Health and Energy Pty Ltd ABN 97 690 807 599
© LegalVision ILP Pty Ltd

HEALTH AND ENERGY PTY LTD – PRIVACY POLICY

Health and Energy Pty Ltd (ABN 86 431 807 172) (we, us or our) is committed to protecting your privacy. This policy
explains how we collect, use and protect your personal information. It applies to all personal information we handle,
whether we collect it through our website, in person, or through other means.
Quick overview
 We collect information you provide to us and information we gather when we interact with you
 We use this information to provide our services and improve your experience
 We protect your information using secure systems and processes
 You have rights regarding your personal information, including access and correction rights
Information we collect
Identity and contact details
 Name, address, email address and phone number
 Professional details
Service related information
 Payment and transaction details for products and services you’ve purchased from us or enquiries about our
products and services
 Your preferences for our services and your marketing preferences
 Feedback and survey responses
Digital information
 IP address and general location information derived from your IP address
 Search and browsing behaviour
 Website usage patterns
 Cookie preferences
Recordings
 Call recordings
 Records of meetings and decisions
Professional information (for job applicants and workers)
 Employment history
 Professional experience
 Required authorisations and licences
 Professional registrations
 Information about your right to work in the relevant jurisdiction
How we collect personal information
 Directly from you when you: interact with us, contact us, fill out forms.
 Automatically when you: visit our website, use our technologies, interact with our online services.
 From third parties: service providers, business partners, public sources, government organisations and
organisations or people authorised by you.
 From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such
as LinkedIn.

Why we collect, hold, use and disclose personal information
We collect and use your personal information to run our business and provide our services as set out below.
Business operations
 To manage our relationship with you as a customer or supplier
 To process and deliver our products and services
 To handle your inquiries, support requests, and communications
 To maintain accurate records for billing and administration
 To verify your identity when required or permitted by law
Communication and support
 To respond to your questions and support requests
 To communicate important updates about our services
 To handle inquiries made through our website or platforms
 To manage your participation in surveys, feedback sessions, or events
Service improvement
 To conduct analytics and market research
 To improve our business operations and services
 To develop and enhance our applications and platforms
 To understand how our services are used
Marketing and promotions
 To send you promotional information about our services and events
 To inform you about products or services that may interest you
 To manage your marketing preferences
 To run competitions, promotions, and special offers
 To provide additional benefits to our customers
Employment purposes
 To assess employment applications
 To evaluate candidate qualifications
 To manage professional certifications and licences
 To maintain employment records
Legal and compliance
 To comply with our legal obligations
 To respond to court orders or legal processes
 To maintain required business records
 To fulfill regulatory requirements or reporting obligations
 To protect our legal rights and interests or as authorised by law
Our disclosures of personal information to third parties

We may disclose personal information to:
Service providers
 IT service providers
 Data storage providers
 Web hosting and server providers
 Payment processors
 Marketing and advertising providers
 Analytics providers
Professional advisers
 Bankers
 Auditors
 Insurers and insurance brokers
 Legal advisers
Business partners
 Our existing or potential agents
 Our business partners or contractors
Corporate transactions
If we merge with or are acquired by another company, or sell our business assets:
 Your information may be disclosed to our advisers
 Your information may be disclosed to the potential purchaser’s advisers
 Your information may be included in the transferred assets
Legal and regulatory bodies
 Courts and tribunals
 Regulatory authorities including as required for reporting obligations
 Law enforcement officers
Other parties
 Third parties you have authorised
 Emergency services when necessary
 Any other parties as required or permitted by law
Overseas disclosure
Storage and access
We store your personal information in Australia. However, your information may be accessed from or transferred to
locations outside Australia in these circumstances:
 When our service providers are located overseas
 When we work with overseas business partners
 When using cloud-based services or data storage solutions
Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your
information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your
information through contractual agreements which require the recipient to comply with the privacy standards in applicable
law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your
information.
Your privacy rights and choices
Providing information
You can choose whether to provide personal information to us, however, if you don’t provide certain information, we may
not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when
information is required versus optional.
Access to your information
You can request access to the personal information we hold about you and we will respond to your request within a
reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we
will explain why and explore alternative ways to share relevant information.
Correction rights
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will
take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and
discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
Marketing communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an
unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as
practicable.
How to contact us about your rights or to make a complaint and what happens next
Step 1: Contact our privacy officer
 Email: tenneti.keerthi1@gmail.com
 Phone: +61 422 803 432
What to include:
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference
numbers.
Step 2: Our response
We will:
 Verify your identity before processing your request
 Investigate thoroughly (for complaints) or process your request (for rights)
 Respond to you in writing within reasonable timeframes and as required by law
 Explain what actions we will take and keep you updated on progress
 Not charge you for making a request (except for reasonable access fees if applicable)
 Help you understand and exercise your rights
Step 3: If you’re not satisfied (complaints only)
If you’re not satisfied with our response to your complaint, you can:
 Ask for a review by our senior management, or
 Contact external bodies:
 Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website:

www.oaic.gov.au)
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or
make a complaint about our privacy practices.
Protecting your information
We use multiple layers of security to protect your information.
Technical safeguards
 Enterprise-grade encryption for data storage and transmission
 Regular security testing and monitoring
 Automated threat detection systems
Operational security
 Staff training on security and privacy
 Strict access controls based on job requirements
 Regular security audits and incident response procedures testing
Physical security
 Secure premises with controlled access
 Secure disposal of physical documents
 Equipment security protocols
Public information
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be
accessed and used by others. We cannot control or protect information that you make publicly available.
How long we keep your information
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When
we no longer need it, we securely destroy or de-identify it.
Cookies and Analytics
What We Use
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and
our services.
Cookies
 Small text files stored on your device
 Help remember your preferences
 Enable certain website functions
 Make your interactions with our website more efficient
Tracking Pixels
 Tiny, invisible images in web pages and emails
 Help us understand how you interact with our content
 Allow us to measure email engagement
 Enable more relevant content delivery
How we use these technologies

Essential Functions
 Remember your login status
 Maintain your session security
 Store your preferences
 Enable core website features
Analytics and Performance
 Understand how our website is used
 Measure page views and traffic
 Analyse user navigation patterns
 Identify areas for improvement
Personalisation
 Remember your preferences
 Tailor content to your interests
 Improve your browsing experience
 Provide relevant recommendations
Your control
You can manage these technologies by:
 Adjusting your browser settings to block or delete cookies
 Using privacy-focused browser extensions
 Configuring your email client to block images
 Using our cookie preference settings
Note: Blocking all cookies may affect website functionality and your user experience.
Google Analytics
We use Google Analytics to understand how people use our website. This involves cookies that collect information about
your browsing activity. You can opt out of Google’s advertising features through your Google account settings, browser
add-ons, or your device’s privacy settings. Google provides various tools and options to control how your data is used for
advertising purposes. You can learn more about how Google uses your data and your available options on Google’s privacy
pages.
Meta advertising tools
We use Meta’s advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant
advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage
whether we connect information from our website with your Meta account for advertising purposes by adjusting your
settings within your Meta account preferences.
When you sign in with another account (like Facebook or Google)
What we collect
When you use single sign-on to connect with us, we’ll receive personal information from that provider based on your
privacy settings with them. This may include your name, username, profile picture, and other details you’ve chosen to
share.
How we use it
We use this information to create your profile on our platform and give you access to our services.

Your rights
If you connected through Facebook, you can ask us to delete the personal information we received from Facebook. To do
this, email us at our email below and tell us what information you’d like deleted. If we can’t delete certain information,
we’ll explain why.
Artificial Intelligence (AI) Technologies
Overview
We currently do not use artificial intelligence and machine learning technologies in our business operations and services,
including AI tools provided by third parties. But, we may use these technologies when legally permitted and necessary for
our business.
How we use AI
We may use AI technologies to:
 Conduct analysis and data processing
 Generate and modify content and coding
 Improve and optimise our services and operations
 Automate routine tasks and communications
 Personalise your experience with our services
 Support quality assurance processes
 Assist with customer support and queries
Data protection and security
When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy
laws through contractual requirements and appropriate safeguards.
Your rights and our commitments
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain
all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:
Transparency and control
 We’ll inform you when AI is used to make decisions that may significantly affect you
 We maintain human oversight and review of significant AI-generated decisions
 Our staff are trained to understand AI limitations and verify outputs before relying on them
 We implement processes to verify the accuracy of AI-generated outputs
Security
 We use appropriate technical and organisational measures to maintain the security and integrity of your personal
information
 We regularly test and monitor AI outputs for accuracy and reliability
Risk mitigation
 We regularly assess and document risks associated with using AI to process personal information
 We implement appropriate measures to address these risks
 We continuously monitor AI performance and regularly review their impact
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our
website regularly to stay current with any policy changes.